FAQ's

Frequently Asked Questions (FAQ)

Customer Support

How can I contact customer support? You can reach our dedicated customer support team by emailing us at hello@evoltleds.com. We prioritize timely responses and are committed to resolving any inquiries or issues you may have promptly.

Order Policies

How can I cancel my order? If you need to cancel your order for any reason, please email us at hello@evoltleds.com within 24 hours of placing your purchase. We understand that circumstances may change, and we strive to accommodate your needs to the best of our ability.

How do I change or edit my shipping address? To make changes or edits to your shipping address, please email us at hello@evoltleds.com within 24 hours of placing your order. We aim to provide flexibility and convenience to ensure your satisfaction with our service.

Shipping and Delivery Policies

What happens if my package is missing during delivery? In the rare event that your package goes missing during delivery, rest assured that we will refund the processing fee, shipping fee, and the agreed product cost. Your peace of mind is our priority, and we take responsibility for ensuring your order reaches you safely.

What if the logistics information shows a signed receipt, but I haven't received my package? Should you encounter a discrepancy where the logistics information indicates a signed receipt, but you have not received your package, please contact us immediately. We are committed to investigating such cases thoroughly and finding a satisfactory resolution for you.

What happens if delivery fails due to address issues or the recipient being unable to sign for the package? If delivery fails due to address issues or the recipient's inability to sign for the package, we will work with you to arrange re-delivery. While a re-delivery fee may apply, we strive to ensure a smooth and hassle-free delivery experience for our customers.

Repair and Maintenance Services

Do you offer repair and maintenance services? As part of our commitment to providing high-quality products, we do not only ensure durability and longevity but also offer comprehensive support throughout your ownership experience. While we do not offer repair services, we stand behind the quality of our products and are available to address any concerns you may have.

Warranty and Guarantee Services

What should I do if there is a quality problem with the product? Your satisfaction and confidence in our products are paramount to us. In the unlikely event of a quality issue, please reach out to us promptly. While we strive to deliver impeccable products, we are committed to addressing any concerns and finding a resolution that exceeds your expectations.

Additional Information

At EvoltLEDs, we pride ourselves on not only providing exceptional products but also delivering an unparalleled customer experience. As a family-owned and operated business, we understand the importance of trust, reliability, and affordability. Our mission is to make high-end fixtures accessible to everyone, enhancing and elevating your living quarters with sophistication and style. Thank you for choosing EvoltLEDs, where your satisfaction is our priority.