Refund Policy

Thank you for shopping at Evolt LEDs. We are committed to providing you with high-quality products and excellent customer service. Please read our return and refund policy carefully to ensure a smooth shopping experience.

Canceling an Order

• If you wish to cancel your order, please contact us at hello@evoltleds.com within 24 hours of placing your order. We will do our best to accommodate your request.

Changing or Editing Address

• If you need to change or edit your shipping address, please contact us at hello@evoltleds.com within 24 hours of placing your order. We will update your information accordingly.

Missing or Non-Delivery

• If your package is missing during delivery, we will refund the processing fee, shipping fee, and agreed product cost.
• If the logistics information shows a signed receipt but you claim the product has not been received and cannot provide proof of a non-signed receipt, we are not responsible for after-sales service.
• If delivery fails due to address problems or the recipient is unable to sign for the package, we are not responsible for after-sales service. A re-delivery fee may be charged for re-delivery arrangements.

Repair and Maintenance

• We do not offer repair services, either in-house or through authorized service centers.

Replacement and Returns

• We do not offer replacement or returns. However, if there is a quality problem with the product, please contact us, and we will work to resolve the issue.

Warranty and Guarantee

• If there is a quality problem with the product, we are not responsible for after-sales service and will not refund the processing fee or shipping cost.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at hello@evoltleds.com. Thank you for choosing EvoltLEDs!